Terms of service
RoamPaws Terms of Service
OVERVIEW
This website is operated by RoamPaws. Throughout the site, “we,” “us,” and “our” refer to RoamPaws. By visiting our site or purchasing from us, you agree to these Terms of Service and all policies linked on this website. If you do not agree, do not use the site.
1. ONLINE STORE TERMS
You must be the age of majority in your jurisdiction or have permission from a parent or legal guardian. You may not use our products or website for unlawful purposes or transmit malicious code.
2. PRODUCT INFORMATION
We make reasonable efforts to display product colors, images, dimensions, and descriptions accurately. Screens and lighting may cause variations. Pet size, behavior, and vehicle fit vary, so customers are responsible for reviewing dimensions, fit guidance, warnings, and care instructions before purchase. Products must be used with appropriate supervision and are not chew-proof unless expressly stated.
3. ORDERS AND BILLING
We may refuse, limit, or cancel an order, including orders that appear fraudulent, contain pricing errors, or exceed purchase limits. You agree to provide accurate billing, shipping, and contact information. If we change or cancel an order, we may contact you using the information provided at checkout.
4. PRICES AND PROMOTIONS
Prices, discounts, and product availability may change without notice. Promotional codes are subject to their stated conditions, cannot be applied after purchase, and generally cannot be combined unless expressly allowed. Taxes and shipping charges, when applicable, are shown at checkout.
5. SHIPPING, RETURNS, AND REFUNDS
Shipping estimates are not guarantees. Purchases are subject to our Shipping Policy and Return & Refund Policy, which form part of these Terms.
6. OPTIONAL TOOLS AND THIRD-PARTY SERVICES
Our store is hosted by Shopify. We may provide links or access to third-party tools and services. We do not control and are not responsible for third-party content, policies, availability, or transactions. Your use of third-party services is at your own risk and subject to their terms.
7. INTELLECTUAL PROPERTY
All website content, including the RoamPaws name, logos, graphics, photographs, copy, and design, is owned by or licensed to RoamPaws and may not be copied, reproduced, sold, or exploited without written permission.
8. USER CONTENT AND FEEDBACK
If you submit reviews, photographs, suggestions, or other content, you grant RoamPaws a non-exclusive, worldwide, royalty-free license to use, reproduce, edit, and display that content for store operations and marketing, subject to applicable law and our Privacy Policy. You must have the right to submit the content and it must not be unlawful, misleading, or infringing.
9. PROHIBITED USES
You may not use the site to violate laws, infringe rights, submit false information, distribute malware, scrape or interfere with the site, attempt unauthorized access, or engage in fraudulent or abusive activity. We may suspend access for violations.
10. ERRORS AND OMISSIONS
Information on the site may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping, or availability. We may correct errors and cancel affected orders as permitted by law.
11. DISCLAIMER OF WARRANTIES
To the fullest extent permitted by law, the site and services are provided “as is” and “as available.” We do not guarantee uninterrupted or error-free access. Products carry only the warranties expressly stated on the product page. Nothing in these Terms excludes rights that cannot legally be excluded.
12. LIMITATION OF LIABILITY
To the fullest extent permitted by law, RoamPaws and its service providers will not be liable for indirect, incidental, special, punitive, or consequential damages arising from use of the site or products. Our total liability for a claim will not exceed the amount paid for the product giving rise to the claim. These limitations do not apply where prohibited by law.
13. INDEMNIFICATION
You agree to indemnify and hold RoamPaws harmless from third-party claims arising from your unlawful use of the site, violation of these Terms, or infringement of another party’s rights.
14. SEVERABILITY
If any provision is found unenforceable, it will be limited or removed to the minimum extent necessary, and the remaining provisions will remain effective.
15. TERMINATION
These Terms remain effective until terminated. We may suspend or terminate access if you materially violate them. Obligations and liabilities incurred before termination survive.
16. ENTIRE AGREEMENT
These Terms and the policies posted on our site constitute the entire agreement regarding your use of the store and supersede prior communications on the same subject.
17. GOVERNING LAW
These Terms are governed by applicable law, without regard to conflict-of-law principles. Mandatory consumer protections in your place of residence remain unaffected.
18. CHANGES TO THESE TERMS
We may update these Terms by posting a revised version on this page. Changes apply from the posted effective date. Continued use of the site after an update constitutes acceptance where permitted by law.
19. CONTACT
Questions about these Terms should be sent to jasonxie2026@163.com.
Last updated: June 12, 2026.