Contact information

Contact RoamPaws

Customer support

Email: jasonxie2026@163.com

We aim to respond within 2 business days. For order-related questions, include your order number and the email address used at checkout so we can assist you faster.

Returns

Returns require prior authorization. Please review our Return & Refund Policy and email us before sending a package.

Authorized return facility:

RoamPaws Returns, C/O USEA-15

100 Lawrence Blvd

Hainesport, NJ 08036

United States

Please do not send unapproved returns, cash, or personal correspondence to the return facility.